What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic hearing screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

woman with ipad background

Customer Reviews

Great care. Patient-focused and highly skilled. Took time to explain everything both clinical and reimbursement side of hearing aids. Highly recommend Dr. Marci Schwab!!!

Bruce Kimelblatt, on Google

1. No complaint at all! 2. Warm hospitality 3. Cozy atmosphere of the office! 4. Wonderful performance of Dr. Schwab The only problem I have is I missed to turn right at the building site. But it is my problem not the problem of Penta Hearing.

Byung, on Google

Marci did an amazing job fitting my elderly father for a hearing aid. She was patient, sensitive, and caring. My father's face lit up when she placed his hearing aids in his ear and he finally could hear us! Couldn't be happier with the service provided.

Cecile Cashman, on Google

Dr. Schwab provides excellent service in testing your hearing and in recommending the right devices to meet your needs. She gives clear explanations and is highly responsive on any issues that might arise. I have recommended Dr. Schwab and Penta Hearing to friends and acquaintances and will continue to do...

Daniel Day, on Google

Professional clean and well organized The receptionist Donna had a simple form prepared and fill out in advance. I had a consult with the doctor, did a ear inspection and hearing test in a sound proof room. Afterwards we discussed the results and was explained in detail my various options...

Jeffrey 3, on Google

Schedule Your Free Consultation

Schedule Now